Fares & Tickets
Ensignbus have a wide range of tickets to suit your needs.
All tickets are not transferable, they can only be used by the purchaser. For individual single or return fares please visit the route you wish to use where farecharts are displayed. Help us to provide a quicker journey by having the correct fare ready before you board the bus. For added convenience, you can now pay using your Contactless debit or credit card or Apple and Google Pay device. |
FAQ
If you have any questions about how to use our bus services, you can find more information in this section >>.
Frequently Asked Questions >> |
Adult & Child fare
Child Fare
- Child rate fares apply to Children aged 5 – 15 years old.
- Up to a maximum of TWO Children up to 4 years old can travel for free with each Adult.
- Children under 5 who look older may also be asked to pay the Child Rate unless valid proof of age can be provided. A photograph of the Childs birth certificate stored on the parent/guardians phone will be accepted as proof of age.
- Children who look older than 15 years old (especially those between 13 – 15 years old) may be asked to pay Adult rate unless a valid proof of age photo I.D can be provided.
- Child fares are NOT AVAILABLE on any of our routes after 11pm. Adult fares will be charged at these times.
Adult Fare
Adult fares apply to those aged 16 years old or above (if you are a full time local college student, please see here >>
Single & Return Tickets
- Our Single & Return tickets offer excellent value for money.
- For specific point to point fare information, please call us on 01708 865656
- Child single & return fares are generally based on half of the Adult rate
- Return tickets are only valid up until end of service on the day of issue
- For longer distance trips, it may work our cheaper buying one of our Day Tickets.
Also, if you a regular traveller, you may save money by buying one of our longer season tickets such as a 7 day or 4 Weekly.
Season Tickets
Are valid up until end of service on the date of expiry
(Day tickets are avaialbe on bus - M-Tickets are only available on the FirstBus App)
(Day tickets are avaialbe on bus - M-Tickets are only available on the FirstBus App)
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Thurrock Season Ticket
Adult
Child
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Day
£5.40
£3.70
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7 Day*
£19.00
£13.10
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4 Week*
£65.00
£40.00
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Valid on all Ensignbus routes except routes 68 & Z2
* = Only available as an M-Ticket via the First Bus App
* = Only available as an M-Ticket via the First Bus App
First Essex Tickets
The following First Essex Tickets are valid on Ensignbus services.
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First Basildon Outer Day Ticket
First ALL Essex Day Ticket
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£9.20 Adult
£10.00 Adult
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£5.00 Child
£7.40 Child
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Valid on all Ensignbus routes except routes 68, X80 & Z2
Travel Passes are the property of Ensignbus and may be cancelled, suspended or withdrawn at any time and are not transferrable.
Scans/photos of passes on mobile phones will not be accepted - original tickets must be presented to access travel on our services.
Scans/photos of passes on mobile phones will not be accepted - original tickets must be presented to access travel on our services.
Students
If you are a full-time student aged between 16-19 years of age (valid up to your 19th Birthday) and studying at ANY further education college or School Sixth Form centre in Thurrock you are entitled to purchase our reduced rate Student Travel Pass which provides discounted travel during the school/college day (with route restrictions) on Ensign buses in Thurrock. The scheme has been extended to the X80 to allow students to travel to Thurrock Sixth Form Centers and Colleges or from Thurrock to Sixth Form Centers in Dartford and Gravesend (Route specific ticketing applies)
To take advantage of our Discounted Student Travel Pass simply tell the driver which option you wish to purchase and present your Sixth Form or College ID* to the driver. (You will not be able to purchase a Student Travel Pass unless you present a VALID Sixth Form or College ID)
*Offer only applies to our 7Day or 28 Day (4 week) Student Passes purchased On-The-Bus.
Student Pass' are valid from 0700-1900 Daily (Term Time Only) Student passes are not valid during the Christmas, Easter or Summer Holidays.
If you need to travel on our services outside these times then our Student Pass may not be suitable for your needs.
In this case, please purchase our great value standard 7 Day or 4 weekly Adult travel pass.
*Please note: The THURROCK only Student travel pass is not valid on Routes 68, X80 or Z2
*Please note: The X80 Student travel pass is valid on all Ensignbus THURROCK services except 68 or Z2
For further information & ticket prices please see our Student Travel page or call us on 01708 865656 for further information.
To take advantage of our Discounted Student Travel Pass simply tell the driver which option you wish to purchase and present your Sixth Form or College ID* to the driver. (You will not be able to purchase a Student Travel Pass unless you present a VALID Sixth Form or College ID)
*Offer only applies to our 7Day or 28 Day (4 week) Student Passes purchased On-The-Bus.
Student Pass' are valid from 0700-1900 Daily (Term Time Only) Student passes are not valid during the Christmas, Easter or Summer Holidays.
If you need to travel on our services outside these times then our Student Pass may not be suitable for your needs.
In this case, please purchase our great value standard 7 Day or 4 weekly Adult travel pass.
*Please note: The THURROCK only Student travel pass is not valid on Routes 68, X80 or Z2
*Please note: The X80 Student travel pass is valid on all Ensignbus THURROCK services except 68 or Z2
For further information & ticket prices please see our Student Travel page or call us on 01708 865656 for further information.
You will not be able to purchase a Student Travel Pass unless you present a VALID Sixth Form or College ID
Thurrock ONLY Student Travel pass is NOT valid on the X80 at ANY TIME.
Passes are the property of Ensignbus and may be cancelled, suspended or withdrawn at any time and are not transferrable.
Scans/photos of passes on mobile phones will not be accepted - original tickets must be presented to access travel on our services.
Thurrock ONLY Student Travel pass is NOT valid on the X80 at ANY TIME.
Passes are the property of Ensignbus and may be cancelled, suspended or withdrawn at any time and are not transferrable.
Scans/photos of passes on mobile phones will not be accepted - original tickets must be presented to access travel on our services.
National Concessionary Bus Passes
We accept these on ALL of our routes (except on routes 68, Z2 or special services which clearly state that concessionary passes are not accepted). These passes are identifiable by a ‘red rose’ symbol on the front of them – if they do not have this then you are advised to check with us before travelling
When boarding the bus, concessionary passes must be placed onto the ticket machine card reader until a green light comes on and it beeps.
On Mondays to Fridays, time restrictions apply in different areas as follows
*If you have a + Companion concessionary bus pass and plan to travel from the issuing authority area on a cross boundary service that Thurrock do not have reciprocal agreement with, then that pass does not entitle the Companion free travel back to the issuing authority area. Specifically, a Thurrock concessionary pass holder and companion can travel for free from Lakeside (Thurrock) to Bluewater (Kent) but on the return journey, the companion would need to pay an appropriate single fare) - This also apples to a Kent pass holder travelling with a companion to Thurrock, in this case, the companion would have to pay the appropriate single fare to return to Kent.
Thurrock, Essex County Council, Southend Unitary authority have a reciprocal agreement whereby, a + Companion concessionary pass with a companion can access free travel for BOTH pass holder and COMPANION whilst travelling in Thurrock from 9.00am to Midnight. Passes issued by other authorities are valid from 09.30am until 11pm (There are no time restrictions on use at Weekends or on Public Holidays)
Companions can travel for free on journeys that are within the combined area of Thurrock, Essex and Southend, but must pay a fare for journeys that go outside of this area.
Please refer to the terms and conditions issued with your concessionary pass for full details or contact the issuing authority.
NB: If you were a resident of a different issuing authority and permanently relocate/move to Thurrock as a resident then you are advised to apply for a Thurrock Concessionary Pass.
When boarding the bus, concessionary passes must be placed onto the ticket machine card reader until a green light comes on and it beeps.
On Mondays to Fridays, time restrictions apply in different areas as follows
- In Thurrock, Travel Thurrock, Essex and Southend pass holders can travel for free from 9am. Other authority issued concessionary pass holders cannot travel for free in Thurrock until after 9.30am. All concessionary passes are only valid up until Midnight*
- In Essex, all concessionary pass holders can travel for free from 9am until Midnight*
- In Kent, all concessionary pass holders can travel for free from 9.30am until 11pm*
*If you have a + Companion concessionary bus pass and plan to travel from the issuing authority area on a cross boundary service that Thurrock do not have reciprocal agreement with, then that pass does not entitle the Companion free travel back to the issuing authority area. Specifically, a Thurrock concessionary pass holder and companion can travel for free from Lakeside (Thurrock) to Bluewater (Kent) but on the return journey, the companion would need to pay an appropriate single fare) - This also apples to a Kent pass holder travelling with a companion to Thurrock, in this case, the companion would have to pay the appropriate single fare to return to Kent.
Thurrock, Essex County Council, Southend Unitary authority have a reciprocal agreement whereby, a + Companion concessionary pass with a companion can access free travel for BOTH pass holder and COMPANION whilst travelling in Thurrock from 9.00am to Midnight. Passes issued by other authorities are valid from 09.30am until 11pm (There are no time restrictions on use at Weekends or on Public Holidays)
Companions can travel for free on journeys that are within the combined area of Thurrock, Essex and Southend, but must pay a fare for journeys that go outside of this area.
Please refer to the terms and conditions issued with your concessionary pass for full details or contact the issuing authority.
NB: If you were a resident of a different issuing authority and permanently relocate/move to Thurrock as a resident then you are advised to apply for a Thurrock Concessionary Pass.
Other Passes
PASSES WE DO NOT ACCEPT ON OUR SERVICES
Sorry but we do not accept the following passes/ ticket on our services:
Sorry but we do not accept the following passes/ ticket on our services:
- New Deal / Job Centre cards (for free or reduced rate travel)
- Trident (for free travel)
- Bus Plus or Train tickets
- School passes for a contracted school service other than ours
- Other bus operator tickets or staff passes (Except First Essex Staff & Nominee passes)
- Transport for London Oystercards or Travelcards
- Tilbury Ferry tickets (unless special agreement)
PASSES THAT ARE ACCEPTED ON OUR SERVICES
- First Essex Basildon Outer or All Essex Tckets (Except on Routes 68, X80 & Z2)
- Ensignbus & First Essex Staff & Nominee Passes
- CollegeBus tickets
- Thurrock Council school passes (with appropriate route information shown on ticket)
- National Concessionary Bus Passes (see validity information above)
- Young Person's Travel Pass (Route X80 between 06:00 - 19:00 Monday -Friday ONLY)
- Kent 16+ Travelcard (Route X80 ONLY)
- Police officers (with valid warrant card)
- Guide Dogs Puppy Walkers (with I.D)
- British armed forces personnel (with I.D)
- Thurrock Parking Enforcement Officers (whilst at work in uniform with identifying marks)
Refund & Exchange Policy
Should you buy the wrong ticket on the bus, please let the driver know as soon as possible. The driver may be able to exchange it or refund the ticket at point of purchase. If the bus has gone past another bus stop, entered the next fare stage or if a unreasonable amount of time has elapsed, you should speak to a member of our staff at our office in Lakeside bus station or call customer services on 01708 86 56 56.
Should you need to refund a 7 Day or 4 Week season ticket, you will need to visit our Lakeside office or speak to Customer Services. If we deem that a refund is appropriate *, we will charge the relevant day ticket rate for each day that the ticket has been in your possession and whatever amount is left after those deductions will be returned to you.
We are not obliged to replace your ticket, pass or permit to travel if it is lost, stolen, mislaid or defaced. A new ticket needs to be purchased to allow you to use our services. We will not refund any unused part of a lost, mislaid or defaced ticket, pass or permit to travel unless we withdraw the service that a ticket, pass or travel permit is solely valid on.
We CANNOT refund Single, Return or Day tickets (or any defaced ticket) except in exceptional circumstance.
Ensignbus has the sole discretion in offering a refund or determining if the circumstances in which the ticket was purchased warrant a refund. Our decision in these cases is final **.
Special Excursions (including 'Christmas Specials') - Pre-booked tickets can be refunded in full if cancelled no less that
7 days in advance of the trip. We cannot refund tickets with less that this notice period or on the day of travel (except in exceptional circumstances *.
*Please note that the original ticket must be surrendered. It is not possible to refund an adult class ticket for the issue a child class ticket.
**Ensignbus has the sole discretion in offering a refund or determining if the circumstances in which the ticket was purchased warrant a refund. Our decision in ALL cases is final.
Should you need to refund a 7 Day or 4 Week season ticket, you will need to visit our Lakeside office or speak to Customer Services. If we deem that a refund is appropriate *, we will charge the relevant day ticket rate for each day that the ticket has been in your possession and whatever amount is left after those deductions will be returned to you.
We are not obliged to replace your ticket, pass or permit to travel if it is lost, stolen, mislaid or defaced. A new ticket needs to be purchased to allow you to use our services. We will not refund any unused part of a lost, mislaid or defaced ticket, pass or permit to travel unless we withdraw the service that a ticket, pass or travel permit is solely valid on.
We CANNOT refund Single, Return or Day tickets (or any defaced ticket) except in exceptional circumstance.
Ensignbus has the sole discretion in offering a refund or determining if the circumstances in which the ticket was purchased warrant a refund. Our decision in these cases is final **.
Special Excursions (including 'Christmas Specials') - Pre-booked tickets can be refunded in full if cancelled no less that
7 days in advance of the trip. We cannot refund tickets with less that this notice period or on the day of travel (except in exceptional circumstances *.
*Please note that the original ticket must be surrendered. It is not possible to refund an adult class ticket for the issue a child class ticket.
**Ensignbus has the sole discretion in offering a refund or determining if the circumstances in which the ticket was purchased warrant a refund. Our decision in ALL cases is final.
Travel Passes are the property of Ensignbus and may be cancelled, suspended or withdrawn at any time and are not transferrable.
Scans/photos of passes on mobile phones will not be accepted - original tickets must be presented to access travel on our services.
Scans/photos of passes on mobile phones will not be accepted - original tickets must be presented to access travel on our services.