Private Hire Customer Feedback
Our staff always try to put in that extra bit of special care to ensure all our customers are happy with the service we provide

Below are some of the comments and letters we have received from happy customers!
 

Dear Sir,

The children and staff of Kenningtons Primary School would like to say a very big "Thank you" to all your staff who were involved in making our outing to Lakeside such a wonderful experience. Our journey was quick and the people at the bus terminal were extremely helpful. The children especially enjoyed the visit from Santa on the way back to school. It was a thoughtful suprise which they will never forget.

We would like to wish everyone in your company a very happy Christmas and a prosperous new year.
Yours Sincerely
Mrs A Cressy, Kenningtons Primary School

I just wanted to write and say a big thank you to you and Steve for your support in the loan of the route master over the past two weekends.
Nothing has been too much trouble for you and the team at Ensign which is has been a real bonus for us when working with you guys. Thank you so much for helping make our Roadshows such a wonderful success.

We had excellent feedback from both Sainsbury’s and Lakeside and the bus looked fabulous with our banners attached on both days – please find a couple pic attached for your info.

 


You will be also pleased to know that both Sundays generated approx £2,500 for Little Havens but nearer £3500 over the whole weekend due to some additional fundraising activity we did on the day before at Sainsbury’s.

Please pass on our appreciation to all concerned.
Kind regards, Peter
Little Havens


Just a note to say thanks so much for your double-decker last Thursday and as usual Micky Botton did a great job! I know everyone really enjoyed being on the bus (me included) and it certainly brought back lots of memories too. I couldn't come back on the bus as I was sorting out the venue but I understand there was 'singing' !! - unheard of before.
So thanks Paul - your kind contribution really added to the event.
Best regards
Helen
Bus Hire on 06/10/2011


Just wanted to say thanks to you and the company for all your help again. Another total success! Barry was great as expected and I think he thoroughly enjoyed it too.

Kindest regards and best wishes,
John

Bus Hire on 02/09/2011

 

Just want to say MANY THANKS for yesterdays service. The bus was stunning and driver, conductor and guide did a great job.
Marc Meyer & Pavinnara Amonthaweepon
Wedding Bus hire on 19/08/2011


Just to say that we had a fantastic trip on your open top buses - the children were very excited and it met all our expectations. Please pass on our thanks to the drivers.
Many thanks, Bonita Reiners

Open top Bus hire on 19/07/2011

 

Just a quick email to say what a great day we had yesterday at the Derby. The bus was fabulous and our driver Andy was great.

Will definately recommend you to others.
Thank you.
Sam Syder
Derby Day bus hire on 04/06/2011

 

Please extend my thanks and appreciation to Steve for all his help and assistance throughout the day.

Thanks again for all your help.
Gareth
Bus hire on 04/06/2011

 

Just wanted to say that everything went brilliantly on Saturday - thanks for all your help - and I'd particularly like to thank Dan for his very professional work and helpful attitude on the day.
All the best
Nick

 

I thought Ensign and the boys that looked after us on Saturday were fantastic. They were great fun and made the whole day run as smoothly as anything.
Regards
Nathan & Charlotte

 

I just wanted to express my thanks and appreciation for everything to do with the hire of RT8 last Thursday. Mick and Richard were great ambassadors for Ensignbus and we greatly enjoyed talking to them. Our guests thought the vehicle was wonderful, I felt privileged to have its use for the day. It looked an absolute gem.
Thanks for all your help
Kind regards
Nigel

 

Just want to say a BIG THANK YOU TO YOU AND YOUR WHOLE TEAM espicially RICK!!!!! You all made my son's day a very memorable one not only for us but for the rest of my family!
THANK YOU.
Kind regards
Farah

 

Thanks for your help with booking of the bus! Worked well - http://www.youtube.com/watch?v=ZaRvNTc6jwk&feature=channel_video_title
Dave the driver was a big help with the route etc.
Thanks again,
Daniele
Open top bus hire

 

Thank you for arranging everything. It was a fabulous day and the "buses" were ideal for the occasion.

I will certainly recommend you as a trusted and efficient contact and a company that provides an excellent service. Many thanks again.
Kind regards
Louis

 

I just wanted to say a big thank you for organising the bus hire for Saturday. Everyone had a great night and we were all hugely appreciative of having the bus to help us achieve our South London tour!
Regards, Joe
Bus hire on 30/04/2011

 

I just wanted to write and thank you for a fantastic day.
Everything went without a hitch and all our guests loved the bus and especially Rick,our driver, who was just brilliant and quickly became part of our wedding party!
I won't hesitate recommending you to any of our friends or family.
The service we got from you , the company and Rick from start to finish was excellent.( Please let him know how much we appreciated all his help)
Love and best wishes and a big thanks once again.
Jacquie and Toyah

 

I have been asked to pass on our thanks to the driver of the bus for our year 6 school trip. The trip was for children who would not normally be able to have this kind of experience and your driver helped to make it special for them. The children had a fantastic time and will remember the trip for a long time.
Regards
Helen

 

Just a short note to say thank you very much for your handling of my booking from ExCeL to HMS Belfast on Wednesday 12 January 2011.

Everything went very smoothly and I shall certainly be recommending Ensignbus for future events.

Kind regards,Nikki
Bus hire on 12/01/2011

 

I wanted to thank you and your team for a great service. The bus was awesome and the tour was just fantastic. Everything went very smooth. We will enclose a picture of our driver which the photographer took. It is a beautiful one and we thought the bus driver might like to have it :D Thank you so much again for the great help

Kind Regards
Jana and Sid

Wedding Bus hire on 20/09/2010

 

Joan and I and all the veterans would like to thank you for your generosity for the transport on the 19th June. It was a memorable day, mixed emotions no doubt. I know we did [have some].

We hope to run an event next year, perhaps in conjuction with the Korean Veterans Association.


Hope you like the snaps. Take care and please keep well.

Joan and Derek Berwin
Double Decker hire on 19/06/10

 

I just wanted to say a big thank you for Saturday. Everything went very well and our guests loved the bus and the itinerary :)

J Beneteau
Routemaster hire for wedding on 29/08/09


Just wanted to say thank you for the routemasters on Saturday. Everyone had a great time and the whole day was absolutely fantastic. Mick, Roy and Collette were brilliant and please pass on our gratitude to them. I'll send you a link to the wedding photos when they're ready.

Mr R Gondhia
Routemaster hire for wedding on 15/08/09


Just wanted to send you a big thank you for helping organize our event the week before last.
It was a great success, despite the rain! The driver was great and very patient with us, the traffic and the rain. I have and will recommend your company again.

J Sullivan
Open top Routemaster hire for corporate event on 06/08/09


We had an amazing day, helped by the weather!, and the excellent bus service. Please pass on our big thanks to the driver and conductor for providing us with a professional and memorable service.

‘Gaby’
Routemaster hire for wedding on 31/07/09


Thank you for arranging the Routemaster for our wedding on 18th July. Everyone thought the bus was great. Please could you convey our thanks to the driver and conductor who were lovely and made it all really easy for us.

Mrs L & Mr D Kelly
Routemaster hire for wedding on 18/07/09


Just a note to say what a great day Sheila and I had - the bus was fabulous! Thank you for such efficient organisation, everything worked perfectly. I would recommend your company to anyone. A special thank you to the driver who was absolutely great. Excellent with the children and adults alike.

Dr Gwilym
Tiger PS1 hire - 40th wedding anniversary on 05/07/09

May I, on behalf of The Permanent Way Institution, and specifically the London Section of The Institution, thank you for the excellent arrangements made for a party of delegates from The Institution's Summer Convention to tour London in one of your 'Routemaster' double deck buses on Saturday, 27th June.

The driver 'Tommy' and the conductor, Jim were most courteous and helpful and contributed considerably to the enjoyment of a most pleasurable event and I shall be pleased if you will convey our thanks to them for their kind co-operation and advice.


Mr P J Lugg - London Section, The Permanent Way Institution
Routemaster hire for corporate event on 27/06/09


A quick note to say what a wonderful day we had on Friday.

I didn't tell people about the bus and they were absolutely amazed when they saw it. It is still one of the main topics of conversation amongst the guests.

A big thank you to the driver and the conductor, they were great.

S Ratcliff
Routemaster hire for wedding on 22/05/09


Just wanted to say a quick thank you to you and the driving team for a job well done. The buses all looked great and the crew were very patient when timings were pushed due to over running on the conference.

If you could pass on my thanks I would be grateful.

H. Kelly – Team Tactics Ltd
Routemaster hire for corporate event on 22/04/09


Just to say thank you for Saturday's Bus Hire, we really had a good time.

Driver Mick and Clippie Dave were absolutely brilliant. We appreciated all they did to make the evening go so well, nothing was too much trouble for them. A real credit to your company.

Looking forward to our next bus hire.

Mr R & Mrs L Marsh
Routemaster hire for wedding on 18/04/09


Just a quick note to say thanks for the wonderful service on the day of our wedding. The old Routemasters looked immaculate and everyone enjoyed the little tour around the City.

Thanks to your colleagues who did an excellent job on the day.

Mr D Hague
Routemaster hire for wedding on 07/03/09

 
 
 
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